App / Developer: Dygo Diagnostics Partner — published by Dygo Diagnostics Private Limited
Package name (Android): com.dygodiagnostics.partners
Intended users: Authorised Dygo field employees only
Note: The Dygo Diagnostics Partner app does not offer public sign-up.
Employee accounts are created and managed only by Dygo’s company administrators / HR team.
Account deletion is therefore processed through a verified request, as described below.
1. How to Request Account Deletion
Option A — By email (recommended)
Send a written deletion request from your registered work email address to:
- Email: support@dygodiagnostics.com
- Subject line: Partner Account Deletion Request
- Include: your registered name and mobile number (for identity verification)
Option B — Through your administrator / HR
You may also request deletion through your Dygo reporting manager or the HR team, who can raise the request on your behalf.
After we verify your identity, your request will be processed within a reasonable period, typically not exceeding thirty (30) days of receipt of the verified request.
2. What Data Is Deleted
On successful deletion, the following information associated with your account will be permanently deleted or anonymised:
- Employee name and profile details
- Login identifier, mobile number, and email address
- Bank account details saved for payouts/incentives
- Photos and documents you uploaded during onboarding tasks
- Device tokens and push-notification identifiers
- App preferences and settings
3. What Data Is Retained (and Why)
Certain records are retained for such periods as are required under applicable laws, audit, taxation, fraud-prevention, and business-record obligations. These may include:
- Diagnostic-centre onboarding records — partner centre information, agreements, and visit/meeting records that form part of Dygo’s business records.
- Financial records — payout/incentive and reimbursement records (retained as required under taxation and accounting laws).
- Audit logs — security and access logs (retained for fraud-prevention and dispute-resolution purposes).
Retained records continue to be governed by our Partner Privacy Policy and are not used for any purpose other than those for which retention is mandated.
4. Effects of Account Deletion
- You will be logged out of all devices and lose access to the App.
- You will no longer be able to access your field records or profile through the App.
- Account deletion is permanent and cannot be reversed.
- If you rejoin Dygo in the future, a new account would need to be provisioned by an administrator.
5. Contact Us
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